Privacy Policy

This privacy page sets out how Baitullah travel registered number #12192(ATOL and IATA protected London) protects the privacy of your personal information. Baitullah travel follows ethics and morals. That’s why we admit the value of personal data. We declare the following privacy policy to protect your personal information.

The purpose of collecting information is to perform the duties of a travel agency. We require some personal information to book rooms in Makkah and Madinah. We require the following information to book your flights for Hajj and Umrah.

Personal and contact details, including title, full name, and contact information (address, telephone number, and email address).
Passport number, date of birth, and Nationality. It’s the airline's responsibility to book your flight tickets.
Payment information, including card number, security code, expiration date, and cardholder name.
Frequent flyer names, car rental program, and hotel preference.
Dietary requirements and health issues.
Instructions for completing forms on the website.
Call recordings---It’s for quality control.
Social media information for future promotions.
The IP address and cookies are used for accessing our website.

The way of collecting information

We collect your information from the following sources.
When you fill out forms on our website.
When you subscribe to our newsletter.
When you contact our representative by phone.
When you register for our promotions.
We may also collect your information from a third party.

Reasons to use your personal data and legal obligations. We use your information for contractual and legal purposes. And we do that with your consent.

The following points will explain all the reasons.

We are unable to book your flights without your personal information.
Personal and contact details are used for booking your flights. Similarly, we use payment information, frequent flyer number, date of birth, and dietary requirements to provide the best service to you.
We will process your data with your consent for promotional and newsletter purposes.
We may use your data to send you targeted marketing messages via SMS, email, and social media.

With whom do we share your data
We share your personal data with the following entities.

Primary suppliers include airlines, hotels, tour operators, transfer providers, car rental providers, and Ziarat providers.

A person booking a reservation on your behalf.
Third parties who provide services on our behalf.
As required by law.
Baitullah travel is a global business, and we disclose your personal data only to complete
requirements, legal obligations, and bookings. Other than that, we do not disclose your data.
Your data is protected under local data protection laws in all overseas territories. Timeline for keeping your data on file

You must read the following:

Your personal data will be retained on file for as long as necessary to fulfil the purpose for which it was collected. Your personal data will be retained on file to protect us from contractual claims. Usually, it is 6 years. We are required to keep a record for legal reasons.

Your rights

You have the following rights regarding your personal data.
You give us confirmation to process your data.
You can request access to your data that is currently on hold.
You can update the data if it is inaccurate or incomplete.
You can request the deletion of your data if it is no longer required for processing.
You can request to remove your consent.

If you wish to exercise your rights, please get in touch with us at info@baitullahtravel.co.uk. We will process your request.
If you are not satisfied with our data processing activities, then you can complain to the Information Commissioner's Office ICO.

IP addresses
When you browse our website, our server records your IP address. We do not share your IP address with any third party.

Cookies
The internet pages of Baitullah travel use cookies and text files that are stored in a computer system via an internet browser. These cookies enable a user to have a friendly user experience while browsing our website. We do not use third-party web analytics.

Change in the Privacy Policy
We reserve the right to modify our privacy policy at any time. In that case, we will notify you through email if we have your personal data for processing.

Visiting our website from outside of the UK
If you visit our website from outside of the UK, then your data will be stored, transferred, and processed in the UK. The preservation and protection of your data will be subject to UK data protection laws.

How to contact us?
If you have a question regarding our privacy policy, then you can contact us in the following ways:
Email: info@baitullahtravel.co.uk
TEL: 02071006060